Handling Conflicts with a New Developer in a Scrum Team

Conflict resolution is critical in maintaining a productive and collaborative Scrum Team. When conflicts arise that impact the team’s ability to deliver, understanding who is responsible for addressing these issues, including the removal of a Developer if necessary, is essential.

Exam Question

A new Developer is having continuing conflicts with existing members of the Scrum Team, which is impacting the delivery of the Increment. If necessary, who is responsible for removing the Developer from the Scrum Team? (choose the best answer)

• A. The Scrum Master is responsible, they remove impediments.
• B. The Scrum Team is responsible.
• C. The hiring manager is responsible, they hired the Developer.
• D. The Product Owner is responsible, they control the return on investment (ROI).

Correct Answer

B. The Scrum Team is responsible.

Explanation

Why B is Correct

In Scrum, the Scrum Team is self-managing and collectively responsible for its work and processes. This includes handling conflicts and, if necessary, making decisions about team composition. While the Scrum Master facilitates conflict resolution and supports the team, the decision to remove a team member is a collective one that involves the entire Scrum Team. This ensures that all perspectives are considered and that the team remains cohesive and productive.

Key Points

• Self-Management: The Scrum Team collectively manages its composition and resolves conflicts.
• Collaboration: Decisions about team changes are made collaboratively to ensure team alignment and effectiveness.
• Accountability: The team takes responsibility for maintaining a productive and harmonious working environment.

Roles and Responsibilities in Scrum

• Developers: Participate in resolving conflicts and deciding on team composition.
• Scrum Master: Facilitates conflict resolution and supports the team but does not unilaterally remove team members.
• Product Owner: Focuses on maximizing product value but does not manage team composition directly.
• Scrum Team: The collective entity responsible for handling conflicts and maintaining team cohesion.

Relevance to the PSM I Exam

Understanding the collective responsibility of the Scrum Team in managing conflicts and team composition is crucial for the PSM I exam. This knowledge helps candidates appreciate the importance of self-management and collaboration in maintaining a high-performing team.

Conclusion

When conflicts arise within the Scrum Team that impact delivery, the Scrum Team is responsible for addressing the issue, including the potential removal of a Developer. This collective responsibility ensures that the team remains cohesive and effective in delivering high-quality increments.

For comprehensive preparation and practice exams, check out PSM I Exam Prep to enhance your understanding and application of Scrum principles.